Frequently Asked Questions

Find answers to common questions about our collections and services

How do I know which size to order?

Our footwear generally runs true to size, though some styles may vary. Please refer to the size guide on the product page for specific European to US/UK conversions.

Can I track my order once it has shipped?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.

Do you offer repairs for your shoes and bags?

While we do not have an in-house repair service, we can recommend specialist restorers who are familiar with our unique materials and embellishments.

Are your products available for international delivery?

We offer global shipping to over 100 countries. Delivery times and costs vary depending on the destination.

How should I care for my Sophia Webster shoes?

We recommend storing your shoes in their dust bags and avoiding contact with abrasive surfaces, water, and direct heat to preserve the delicate finishes.

Can I change or cancel my order after it has been placed?

We process orders quickly, but if you contact our customer service team within 30 minutes of placement, we will do our best to accommodate your request.